CRM & Contact Management
Keep leads, prospects and customers organised in one central customer database with conversations and activity connected.
All-in-One Business Software for UK Businesses
All-in-One Business Software to Run, Automate & Grow Your Business.
Bring your CRM, leads, sales pipelines, bookings, email, SMS, reviews, marketing, automation and AI tools together in one connected business platform.
BGN Digital can build and configure the entire system around your business — or give your team the tools to manage everything themselves.
CRM & sales pipelines
Automated follow-up
Email & SMS
Bookings
Reviews
AI tools
New Leads
248
Pipeline Value
£42k
Customers Won
37
CRM & Pipelines
Marketing Automation
Bookings & Communication
AI & Integrations
Simplify Your Business
Still Running Your Business Across Too Many Different Tools?
Your website collects an enquiry. Another system stores the customer. Another handles bookings. Emails are somewhere else. Your team manually follows up with leads — and opportunities can easily get forgotten.
BGN Digital helps bring more of that customer journey together, giving your business one connected system for managing leads, communication, sales, bookings, marketing and follow-up.
01
Separate CRM
02
Separate Booking Software
03
Separate Email Marketing
04
Manual Lead Follow-Up
05
Separate Review Software
06
Disconnected Customer Data
All-in-One Business Platform
One Platform. More of Your Business in One Place.
Stop jumping between disconnected systems. Bring the tools used to capture leads, manage customers, communicate, book appointments, automate follow-up and grow your business into one connected platform.
Sales Pipelines
Track opportunities from first enquiry through your sales process so you can see exactly where every potential customer stands.
Online Booking Calendars
Let customers view availability and book appointments online while keeping bookings connected to their customer record.
Email & SMS
Communicate with leads and customers through email and SMS without separating communication from the rest of your customer journey.
Workflow Automation
Automate repetitive tasks including lead follow-up, reminders, notifications, pipeline actions and customer communication.
Forms & Surveys
Capture enquiries, quote requests and customer information through forms and surveys that feed directly into your CRM.
Review Management
Build your online reputation by automatically requesting customer feedback and making review generation part of your customer journey.
AI Tools
Introduce AI-powered chat, assistants and automation to help handle enquiries and support customer communication.
Social Media Planner
Plan, organise and schedule social media content from one dashboard alongside your wider marketing activity.
Payments
Connect supported payment solutions into your customer journey, helping move customers from enquiry to payment more efficiently.
Reporting & Analytics
Track leads, opportunities, pipeline activity and marketing performance from one central business dashboard.
Integrations
Connect compatible third-party tools using supported integrations, APIs, webhooks and custom workflows where required.
One Connected Customer Journey
From First Click to Paying Customer.
Instead of treating your website, CRM, bookings and follow-up as separate systems, connect them into one customer journey.
01
Discover
A potential customer discovers your business through search, advertising, social media or another channel.
02
Enquire
They complete a form, send a message, call or book through your website.
03
CRM
Their information enters your CRM and can be added to the appropriate sales pipeline.
04
Follow Up
Email, SMS, reminders and workflows help keep the opportunity moving forward.
05
Customer
Keep their information, communication and future marketing connected after the sale.
CRM & Lead Management
Stop Letting Good Leads Slip Through the Cracks.
Every enquiry matters. New leads can enter your CRM automatically, appear in the appropriate sales pipeline and trigger follow-up based on the way your business operates.
Your team gets a clearer view of who has enquired, what they are interested in, where the opportunity sits and what needs to happen next.
- Automatic lead capture
- Contact records
- Opportunity tracking
- Custom pipeline stages
- Automated reminders
- Email follow-up
- SMS follow-up
- Appointment booking
- Internal notifications
- Customer history
New Enquiry
Capture customer details through your website, forms, chat and supported channels.
Sales Pipeline
Move opportunities through clearly defined stages based on your actual sales process.
Automated Follow-Up
Trigger supported emails, SMS messages, reminders and internal actions automatically.
Customer Won
Keep customer information connected and continue the relationship after the initial sale.
Business Automation
Automate the Repetitive Work. Focus on the Work That Matters.
Your team should not have to manually complete every repetitive follow-up task. Build workflows around the way your business operates and let automation handle appropriate actions in the background.
Respond Faster
Automatically acknowledge new enquiries and start the next step of your customer journey.
Reduce Manual Admin
Automate repetitive reminders, messages, notifications and pipeline actions.
Improve Follow-Up
Create consistent follow-up processes so fewer opportunities are forgotten.
Stay Organised
Keep customer information and activity connected instead of spread across multiple systems.
Flexible Business Software
We Can Build It for You — Or You Can Run It Yourself.
You do not need to become a software expert just to improve the systems behind your business. Choose the level of support that works for you.
Implementation Process
From Disconnected Tools to One Connected Business System.
We start with your business — not the software. The goal is to build a system around the way your customers actually find, contact and buy from you.
01
Discover
We learn how your business currently handles leads, customers, bookings and communication.
02
Plan
We identify the tools, pipelines, integrations and automations your business actually needs.
03
Configure
We build the CRM, pipelines, forms, calendars, workflows and customer journey.
04
Test
We test the important forms, messaging, workflows and customer journeys before launch.
05
Launch & Improve
Use the system yourself or keep BGN Digital involved as your business grows.
Build the Complete System
Connect Your Software With Your Wider Digital Strategy.
Business software works even harder when your website, marketing and customer journey are designed to work together.
Frequently Asked Questions
All-in-One Business Software FAQs
What is BGN Digital's all-in-one business software?
It is a connected business platform designed to help businesses manage more of their leads, customers, sales pipelines, bookings, communication, marketing and automation from one place.
What can the business software replace?
Depending on your requirements, the platform can bring together functions that may otherwise require separate CRM, booking, email marketing, SMS, forms, pipeline, review management and automation tools.
Is the platform suitable for small businesses?
Yes. The system can be configured around different business models and requirements. You do not need to use every feature. We can focus the setup on the tools and workflows that are useful to your business.
Can BGN Digital set everything up for us?
Yes. BGN Digital can provide a done-for-you setup including CRM configuration, sales pipelines, forms, calendars, workflows, automation and other supported features based on your requirements.
Can we manage the software ourselves?
Yes. If you prefer to manage the system internally, your team can use the platform directly after the appropriate setup and configuration.
Can the software automate customer follow-up?
Yes. Workflows can be configured to trigger supported actions such as email, SMS, reminders, internal notifications and pipeline updates based on customer activity or other defined triggers.
Can it connect to our website?
Yes. Forms, booking calendars, chat tools and other supported elements can be connected to your website so enquiries can flow directly into your wider customer management process.
Can we manage our sales pipeline with it?
Yes. Opportunities can be organised into custom pipeline stages, helping you track leads from the initial enquiry through your sales process and towards becoming a customer.
Does it include appointment booking?
Supported booking calendars can allow customers to view availability and book appointments online while keeping the booking connected to their contact record.
Can it help us get more customer reviews?
Review request processes can be built into the customer journey, helping businesses consistently ask customers for feedback after relevant interactions.
Does the platform include AI tools?
AI tools can be incorporated into supported areas of the customer journey, including chat, assistants and automation, depending on the setup required.
Can you connect software we already use?
Depending on the systems involved, compatible third-party tools may be connected using supported native integrations, APIs, webhooks or custom workflows.
Build a Better Business System
Ready to Run More of Your Business From One Place?
Tell us how you currently manage leads, customers, bookings, communication and follow-up. BGN Digital can look at where your systems are disconnected and show you what could be consolidated, connected or automated.